- FOR ALL BILLING / PASSWORD RELATED QUESTIONS CONTACT CUSTOMER SUPPORT

- TO CANCEL YOUR SUBSCRIPTION CLICK HERE
- GET YOUR GENERAL QUESTIONS ANSWERED HERE:
ARE YOU A STREAMING SITE ?
NO, PLEASE DO NOT TRY TO STREAM THE VIDEOS.
MEMBERS SHOULD DOWNLOAD REQUESTED MATERIALS TO THEIR PERSONAL HARD DRIVES (ONE COPY LICENSE).
BY DOING SO, YOU AVOID 'BUFFERING' AND/OR JERKY VIDEO PLAYBACK AND YOU CAN PLAY THE MATERIAL AS MANY TIMES AS YOU WANT .
IS THERE A MINIMUM SYSTEM REQUIREMENT ?
THE MORE RECENT YOUR SYSTEM IS, THE BETTER. (WINDOWS 7 OR NEWER)
HD VIDEO REQUIRES AT LEAST 1.5 GB RAM (INTERNAL) MEMORY AND A DUAL CORE PROCESSOR.
MAKE SURE THAT YOU HAVE ENOUGH HARD DISK SPACE AVAILABLE. (ONE MINUTE HD VIDEO IS AROUND 50 MB IN SIZE. )
WHAT CODEC DO YOU USE FOR YOUR VIDEOS?
OUR VIDEOS ARE IN HD WMV (WINDOWS MEDIA VIDEO).
CAN I PLAY YOUR VIDEOS ON A MAC?
THERE IS NO NATIVE SUPPORT FOR WMV FORMAT IN IOS.
IF YOUR MAC HAS "FLIP 4 MAC " FOR WINDOWS INSTALLED, YOU SHOULD BE ABLE TO PLAY WMV (WINDOWS MEDIA VIDEO) FORMAT WITHOUT PROBLEMS.
CAN I TEST MY SYSTEM BECAUSE I AM NOT SURE?
YOU CAN DOWNLOAD A 15 SECONDS TEST CLIP HERE.
IF YOU CAN PLAY THIS CLIP ON YOUR COMPUTER, YOUR SYSTEM IS OK. MAKE SURE SOUND IS 'ON'.
IS THERE A DOWNLOAD LIMIT?
YES, 2.5 GB/ DAY (24 HRS) IS OUR 'FAIR USE' POLICY.
CAN I USE A DOWNLOAD ACCELERATOR?
NO. DOWNLOAD ACCELERATORS ARE STRICTLY FORBIDDEN.
USING THEM WILL RESULT IN AN IMMEDIATE TIME OUT BLOCK AND END OF MEMBERSHIP WITHOUT REFUND.
DO I NEED A BROADBAND CONNECTION?
NO, BUT WE STRONGLY RECOMMEND IT. YOUR DOWNLOAD SPEED WILL BE BETTER.