CUSTOMER SUPPORT
- FOR ALL BILLING / PASSWORD RELATED QUESTIONS CONTACT CUSTOMER SUPPORT
- TO CANCEL YOUR SUBSCRIPTION CLICK HEREFREQUENTLY ASKED QUESTIONS
- GET YOUR GENERAL QUESTIONS ANSWERED HERE:
ARE YOU A STREAMING SITE ?
NO, PLEASE DO NOT TRY TO STREAM THE VIDEOS.
MEMBERS SHOULD DOWNLOAD REQUESTED MATERIALS TO THEIR PERSONAL HARD DRIVES (ONE COPY LICENSE).
BY DOING SO, YOU AVOID 'BUFFERING' AND/OR JERKY VIDEO PLAYBACK AND YOU CAN PLAY THE MATERIAL AS MANY TIMES AS YOU WANT .
MEMBERS SHOULD DOWNLOAD REQUESTED MATERIALS TO THEIR PERSONAL HARD DRIVES (ONE COPY LICENSE).
BY DOING SO, YOU AVOID 'BUFFERING' AND/OR JERKY VIDEO PLAYBACK AND YOU CAN PLAY THE MATERIAL AS MANY TIMES AS YOU WANT .
IS THERE A MINIMUM SYSTEM REQUIREMENT ?
THE MORE RECENT YOUR SYSTEM IS, THE BETTER. (WINDOWS 7 OR NEWER)
HD VIDEO REQUIRES AT LEAST 1.5 GB RAM (INTERNAL) MEMORY AND A DUAL CORE PROCESSOR.
MAKE SURE THAT YOU HAVE ENOUGH HARD DISK SPACE AVAILABLE. (ONE MINUTE HD VIDEO IS AROUND 50 MB IN SIZE. )
HD VIDEO REQUIRES AT LEAST 1.5 GB RAM (INTERNAL) MEMORY AND A DUAL CORE PROCESSOR.
MAKE SURE THAT YOU HAVE ENOUGH HARD DISK SPACE AVAILABLE. (ONE MINUTE HD VIDEO IS AROUND 50 MB IN SIZE. )
WHAT CODEC DO YOU USE FOR YOUR VIDEOS?
OUR VIDEOS ARE IN HD WMV (WINDOWS MEDIA VIDEO).
CAN I PLAY YOUR VIDEOS ON A MAC?
THERE IS NO NATIVE SUPPORT FOR WMV FORMAT IN IOS.
IF YOUR MAC HAS "FLIP 4 MAC " FOR WINDOWS INSTALLED, YOU SHOULD BE ABLE TO PLAY WMV (WINDOWS MEDIA VIDEO) FORMAT WITHOUT PROBLEMS.
IF YOUR MAC HAS "FLIP 4 MAC " FOR WINDOWS INSTALLED, YOU SHOULD BE ABLE TO PLAY WMV (WINDOWS MEDIA VIDEO) FORMAT WITHOUT PROBLEMS.
CAN I TEST MY SYSTEM BECAUSE I AM NOT SURE?
YOU CAN DOWNLOAD A 15 SECONDS TEST CLIP HERE.
IF YOU CAN PLAY THIS CLIP ON YOUR COMPUTER, YOUR SYSTEM IS OK. MAKE SURE SOUND IS 'ON'.
IF YOU CAN PLAY THIS CLIP ON YOUR COMPUTER, YOUR SYSTEM IS OK. MAKE SURE SOUND IS 'ON'.
IS THERE A DOWNLOAD LIMIT?
YES, 2.5 GB/ DAY (24 HRS) IS OUR 'FAIR USE' POLICY.
CAN I USE A DOWNLOAD ACCELERATOR?
NO. DOWNLOAD ACCELERATORS ARE STRICTLY FORBIDDEN.
USING THEM WILL RESULT IN AN IMMEDIATE TIME OUT BLOCK AND END OF MEMBERSHIP WITHOUT REFUND.
USING THEM WILL RESULT IN AN IMMEDIATE TIME OUT BLOCK AND END OF MEMBERSHIP WITHOUT REFUND.
DO I NEED A BROADBAND CONNECTION?
NO, BUT WE STRONGLY RECOMMEND IT. YOUR DOWNLOAD SPEED WILL BE BETTER.